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Released October 2002...

Module One

Why Being Good Isn't Good Enough
What Do Clients REALLY Want From You?
Challenging the Status Quo
Self-Assessment - What Do I Need To Change?
Self-Assessment - Why Do I Need To Change?
Self-Assessment - What's In It For Me?
Going the extra mile... and beyond

And much more, 125 pages in total for module one.

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